FAQ

Frequently Asked Questions

What should I bring when admitted as an inpatient to rehab?

Please bring comfortable clothing suitable for gym sessions and practice dressing activities during therapy.

How will I be transferred from my acute hospital to the rehab center?

Typically, your medical aid will provide and cover the cost of an ambulance for your transfer.

What is the typical length of stay in rehab?

The length of stay varies based on individual needs and treatment plans. Your rehab team will provide guidance.

What if I have dietary restrictions?

Please inform our staff of any dietary restrictions upon admission so that we can accommodate your needs.

Who can I talk to about my condition or stay?

For nursing matters, please speak with the Nursing Unit Manager.
For therapy-related questions, consult your primary therapist.
For support services, contact the psychologist or social worker.
For clinical or medical inquiries, please reach out to your rehab doctor.

When will I be admitted?

Admission occurs once official authorization has been received from your funder/medical aid and a bed is available.

What is the authorization process?

You do not need to request authorization from your medical aid. The case manager will assess your situation and request authorization on your behalf.

What types of therapies are offered?

We offer a range of therapies, including physiotherapy, occupational therapy, speech therapy, social work services and psychological support tailored to your needs.

Is there a discharge planning process?

Yes, we have a comprehensive discharge planning process to ensure a smooth transition back to home or to a facility of care, which includes follow-up appointments and resources.